REFUND AND RETURNS POLICY FOR COINSALIZ

Effective Date: December 3, 2024

At COINSALIZ, we are dedicated to providing you with a positive shopping experience. If you are not completely satisfied with your purchase, our return and refund policy ensures you can return products within a reasonable period. Please read the following guidelines carefully.

1. RETURN PERIOD

You can return most products within 30 days from the date of delivery. Exceptions to this return period may apply for certain products, which will be clearly indicated on the product page.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, the following conditions must be met:

  • The item must be in new, unused, and resalable condition.
  • The item must be in its original packaging, including any tags or seals that were attached when received.
  • You must have a valid proof of purchase (e.g., order confirmation, receipt, or tracking number).
  • The item must be returned within 30 days of receiving it.

3. HOW TO INITIATE A RETURN

To initiate a return, please contact our customer support team at info@coinsaliz.com with the following details:

  • Your order number
  • The item(s) you wish to return
  • A brief description of the reason for the return

Once we process your return request, we will send you a return shipping label and further instructions. You will be responsible for the return shipping costs unless the return is due to a defective or incorrect item.

4. REFUND PROCESS

Once your return is received and inspected, we will issue a refund to your original method of payment. Please note that the refund process may take 5–10 business days, depending on your payment provider.

If you received a defective item or the wrong product, we will cover the cost of return shipping and offer either a replacement or a full refund based on your preference.

5. NON-RETURNABLE ITEMS

The following products cannot be returned or refunded:

  • Items marked as “final sale” or “non-returnable.”
  • Opened or used items unless they are defective.
  • Gift cards, downloadable products, or personalized items.

6. EXCHANGES

We do not offer direct exchanges. If you need a different product or size, please return the original item for a refund and place a new order for the desired product.

7. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will provide you with a return shipping label and either issue a replacement or a full refund, depending on your preference.

8. CHANGES TO THE REFUND AND RETURNS POLICY

We reserve the right to update or modify our Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly.

LAST REVISED: December 3, 2024